Terms & Conditions

 

Cancellation Policy. 

Customers will receive a full refund or credit with 24 hours notice of cancellation. No refund if cancelling in less than 24 hours. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

Waiver: When renting equipment you will be asking to sign a waiver. Here is a copy of what you will be agreeing to if you choose to rent equipment from us.

It is a condition of your participation in our Akaroa Surf Safari or rental of equipment that you read, accept and sign this waiver. By making payment to partake in the trip you are deemed to acknowledge and agree to all that is stated in this document.

Please take the time to read all of this information clearly. This information helps our guides to manage risks and plan your safari or equipment rental time effectively. The personal information collected on this form is used by our guides to manage the safety of the group, this will be kept confidential and will only be shared in the case of an emergency with emergency services.

Participation in the adventure is a test of your physical and mental abilities and carries the potential for death, personal injury and property loss.

You are physically fit and have no pre-existing medical conditions and have not been advised against participation in the activity by any qualified health professional and you are NOT under the influence of alcohol or drugs at the time of participating in this tour.

You further personally agree:

I ACKNOWLEDGE that there may be hazards encountered during the adventure including (but not limited to) strong winds and currents, rough water conditions, boats, jet skis, water skiers, other ocean users, cold water, equipment collision, floating or other objects. I assume all the risks associated with participating in the adventure.
I CONSENT to the provision to me of first aid, emergency or other medical treatment required as a consequence of participation in the adventure. I acknowledge that no warranty is made as to the results of any medical treatment.
I AGREE to be invited to review my experience on adventure activity review websites but understand that I don’t have to provide a review if I chose not to.
I WAIVE, RELEASE AND DISCHARGE the owner of the adventure and the provider of any medical assistance from any and all claims, losses or liabilities, for death, personal injury, partial or permanent disability, property damage, medical or hospital bills, my economic loss, which may exist or arise in the future arise out of or relate to my participation in the adventure, or arising out of the risks I have assumed in participating in the adventure as set out above.
I AGREE not to sue or claim against the owners of the adventure for any of the claims, losses or liabilities that I have waived, released or discharged in this document.
By signing this document, I bind myself, my executors, administrators, heirs, next of kin, successors and assigns and any other person who may claim or sue on my behalf.
In signing this waiver I hereby submit to the jurisdiction of the Courts in New Zealand and I acknowledge that only the courts of New Zealand shall have jurisdiction to entertain any proceedings whatsoever brought by me on account of my participation of the adventure.
Sea conditions and weather forecasts can change with out warning. If the tour has commenced or the rental equipment has been taken. No refunds will be issued.

I CONFIRM THAT in signing this waiver I have agreed to partake in the adventure on the basis of the conditions of this waiver, and of my own free will.

Medication

If you take any medication and are bringing it with you, pack it in a water tight container and keep it on hand.

Physical Fitness

Surfing is a physically demanding activity that requires a basic level of fitness.  Participation is at your own risk.

Identification

I agree to provide personal ID, Credit card and Vehicle Registration Details to Akaroa Surf Safari Staff at the time of equipment collection. I understand this information will be kept confidential and will be destroyed when the equipment is returned.

Damage to Equipment

If the equipment is not returned in the same condition as you received it due to negligence you will incur a penalty. $50-$100 per slice on softboards or ding on hard boards. This penalty will be at the discretion of Akaroa Surf Safari Staff. The fine will be charged to your credit card provided.

Negligence of equipment may include but is not limited to:

-Over tightening roof straps leaving cuts or dings in rails.

-Fin or deck damage by running board into rocks or sand.

-Cuts, tears or zip damage to wetsuits due to taking on and off incorrectly. Or standing on sharp stones while removing suit.